Privacy Policy

1. About this policy

ProjectAI (ABN 96 627 308 310)is committed to protecting the privacy of personal information we collect. This policy describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following personal information when you interact with us:

• Name and contact details (email address, phone number) when you submit a contact enquiry
• Business name and role, where you provide them
• Information about your IT environment or project requirements, as described in your enquiry

We do not collect sensitive information as defined under the Privacy Act.

3. How we collect information

We collect personal information directly from you when you:

• Send us an email via info@projectai.net.au
• Contact us by phone or through a contact form on this website
• Engage us for consulting or IT services

We do not collect personal information from third parties or public sources without your knowledge.

4. How we use your information

We use your personal information to:

• Respond to your enquiries and provide requested services
• Prepare proposals, quotes, or statements of work
• Manage our business relationship with you
• Comply with legal obligations

We will not use your personal information for direct marketing unless you have consented.

5. Disclosure of information

We do not sell, rent, or trade your personal information. We may disclose personal information to:

• Our service providers who assist in delivering our services (e.g. cloud hosting, email), under appropriate contractual protections
• Professional advisors (accountants, lawyers) as required
• Government agencies or courts, where required by law

6. Data storage and security

Your personal information is stored on servers located in Australia. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including:

• SSL/TLS encryption for all data in transit
• Access controls and authentication for all systems
• Regular security updates and monitoring

We retain personal information only for as long as necessary for the purposes described above, or as required by law.

7. Cookies and analytics

This website does not currently use cookies for tracking or analytics. We may introduce analytics for future projects, please visit our site for updates.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it

To exercise these rights, contact us using the details below.

9. Complaints

If you believe we have breached your privacy, please contact us and we will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact

For privacy-related enquiries:

ProjectAI
ABN 96 627 308 310
Sydney, NSW, Australia
info@projectai.net.au

11. Changes to this policy

We may update this policy from time to time. The current version will always be available at this URL. Material changes will be noted with an updated "Last updated" date.